We want you to absolutely love your items, but we understand having a change of heart.

If you change your mind within 14 days of receiving your item, you may return it for a full refund back to your original payment method.

If you change your mind within 15-30 days, you may return it for store credit.

If an item is sent back outside of the return window, a refund may not be issued.

Shipping charges are non-refundable.

Return Eligibility 

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

Sale items and gift cards are not eligible for return.

Start Your Return

Click here to begin the exchange or return process.

Our return address is

The Anastasia Co
PO BOX 451054
Omaha, NE 68145

If you're local to Omaha, Nebraska and would like to exchange or return in person, please reach out and we'll be happy to assist.

Refunds

Depending on the return timeframe above, a refund or store credit will be issued within 3 business days of receiving your return. Shipping charges are non-refundable.

You can always contact us with any questions at hello@theanastasiaco.com.

 

Damages and Incorrect Items
Please inspect your order as soon as possible, and contact us right away if the item is damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please include photos with your email.